Home Credit

HCNV is a parent company organised into several regional groupings. It holds equity interests in consumer finance companies across multiple markets in Asia and Europe. In over 25 years of operations, the company has developed a diverse range of innovative and affordable financial services and solutions tailored to the cultural, social, and economic nuances of each of the markets where it operates.

The group operates in countries where growth potential is high, GDP growth is above average and the consumer finance penetration rate is low. Towards the end of 2023, Home Credit Group companies were serving approximately 6 million active customers across all their markets and were among the largest and bestranked point-of-sale financing brands.

In a constantly evolving digital world, the group’s mission is to provide highly competitive services while maintaining an exceptional level of agility and innovation. Advanced technology and Home Credit’s easy-touse mobile apps offer inclusive access to credit services. Home Credit employs an omnichannel approach as a flexible and responsible way to offer underserved and unbanked consumers access to the financial services industry, often for the very first time. The responsible lending decisions crucial to Home Credit’s business model are made accurately and swiftly thanks to Home Credit’s data-centric operations, which draw on predictive tools and data analysis.

Home Credit offers three categories of unsecured consumer finance products on its markets – point-of-sale loans, multipurpose or cash loans, and revolving credit products. In addition to loans, Home Credit offers customers complementary products and services such as insurance and third-party insurance distribution. The company’s product strategy aims to sustain high customer loyalty with services that respond well to the ever-changing needs and life situations that people face across all age groups.

In 2023, Home Credit’s core markets experienced significant growth in volume, largely driven by broader economic recovery. Last year was also notable for the completion of the sales of Home Credit’s Indonesian and Philippines business units, both of which were acquired by a consortium of Japanese financial institutions – Mitsubishi UFJ Financial Group – and affiliates led by Krungsri Bank, a renowned Thai institution, in deals worth approximately EUR 656 million.

Globally, the company continued to accelerate digitalisation, which included the tighter integration of mobile apps to improve the customer experience and interaction in loan repayments, and to simplify the purchase of consumer goods through online retail partners. More than 90% of the company’s business is driven by mobile devices, and Home Credit’s apps have over 100 million registered users worldwide since they launched.

Home Credit Group continues to be recognised as a top responsible operator in the Czech Republic and Slovakia. In 2023, Home Credit ranked first in the People in Need independent assessment published as the Responsible Lending Index. Home Credit also continues to focus on exploring new revenue streams, such as insurance distribution, and on developing new business products.

In February 2024, Home Credit Group signed a conditional framework agreement to sell 100% of its Home Credit Vietnam business to Siam Commercial Bank of Thailand. The transaction is subject to regulatory approval and is expected to be completed in the first half of 2025.